How can we help?

You'll get a shipping confirmation with tracking as soon as your order leaves us. You can also see live status, tracking and your full order history by signing in to your account. If it has been longer than the delivery window below and tracking hasn't moved, email us with your order number and we'll chase it.

Bundles, closures and frontals ship Express and arrive in 2–3 business days — free on those items over $120. Wigs ship in their own protective box (small per-wig fee) and arrive in 4–5 business days. Orders placed before 9:30am PT ship the same business day. Rush overnight shipping is available at checkout.

Yes. You have 30 days from the day your order is delivered, and every product we sell is covered. Hair you haven't touched comes back for a full refund; hair you've worn comes back for store credit. You cover return shipping either way. Email help@mayvenn.com with your order number to start one, and see the full policy for the condition rules.

Yes — every bundle, closure, frontal and wig we sell is 100% virgin human hair, remy grade with the cuticles aligned. It can be washed, colored and heat-styled like your own. We don't sell synthetic hair; the one exception is our crochet boho braids, and that's stated plainly on the product page.

Yes — that's one of our favorite questions. Tell us the look you're going for, your natural texture and roughly how long you want it, and we'll point you to the right bundles, closure or wig. Use the form below or email help@mayvenn.com. We'd always rather help you get it right the first time than process a return.