Returns and Exchanges

You have 30 days from the day your order is delivered to return or exchange it. Every product we sell is covered — bundles, closures, frontals, wigs, clip-ins, braiding hair, and crochet hair.

Hair you have not touched: full refund

If the hair comes back in its original condition, we refund it in full to your original payment method. Original condition means all of the following:

• The bundle ties are still on, and the hair has not been unraveled.
• Nothing has been cut.
• No color, dye, or bleach has been applied to the hair.
• The lace has not been bleached or tinted.
• A wig has not been worn.
• On a wig that ships with uncut lace, the lace has not been cut.

If any of those have happened, the hair is still returnable — it falls under the exchange below rather than a refund.

Hair you have worn: exchange for store credit

If you have installed or worn the hair and it is not right for you, send it back within the same 30 days, and we will issue store credit for what you paid for the item. Use it on anything in the store, whenever you want.

How to send it back

Email help@mayvenn.com with your order number and what you are sending back, so we know to expect it. Then ship the hair to:

Mayvenn Returns
1270 Caroline St
Ste D120 #350
Atlanta, GA 30307

You cover return shipping for both refunds and exchanges. Use a service with tracking — we can only process what arrives, and tracking is how you prove it did. Original shipping charges on your order are not refunded.

Refunds and store credit are issued once the hair reaches us and has been checked.

One store credit per order

Store credit is a one-time exchange, not an ongoing return. Each order can be exchanged for store credit once. Hair you buy with store credit cannot be exchanged for store credit again once it has been installed or worn. If that hair is not right and you have not touched it, you can still send it back within 30 days in its original condition, and we will put the store credit you used back on your account. Store credit is never refunded to a card.

After 30 days

After 30 days from delivery the hair is yours and cannot be returned or exchanged. If something is wrong with an order, tell us inside the window and we will sort it out.

Orders placed before 31 August 2026

Mayvenn ran a clearance while we moved through the last of the previous catalog, and everything bought before 31 August 2026 was sold final sale. Those orders are not covered by the policy above. Orders placed from 31 August 2026 onward are.

Questions before you order

If you are unsure about a color, a length, a texture or a lace size, ask first. Email help@mayvenn.com or use our contact page. We would rather help you get it right than process a return.

Full details: Returns and Exchanges · The Mayvenn Guarantee