Returns policy
Returns and Exchanges
You have 30 days from the day your order is delivered to return or exchange it. Every product we sell is covered.
Every product is covered
- Bundles
- Closures
- Frontals
- Wigs
- Clip-ins
- Braiding hair
- Crochet hair
Untouched
Hair you have not touched: full refund
If the hair comes back in its original condition, we refund it in full to your original payment method. Original condition means all of the following:
- The bundle ties are still on and the hair has not been unraveled.
- Nothing has been cut.
- No color, dye or bleach has been applied to the hair.
- The lace has not been bleached or tinted.
- A wig has not been worn.
- On a wig that ships with uncut lace, the lace has not been cut.
If any of those have happened, the hair is still returnable. It falls under the exchange below rather than a refund.
Installed or worn
Hair you have worn: exchange for store credit
If you have installed or worn the hair and it is not right for you, send it back within the same 30 days and we will issue store credit for what you paid for the item. Use it on anything in the store, whenever you want.
One store credit per order. Store credit is a one-time exchange, not an ongoing return. Hair you buy with store credit cannot be exchanged for store credit again once it has been installed or worn. If that hair is not right and you have not touched it, you can still send it back within 30 days in its original condition, and we will put the store credit you used back on your account. Store credit is never refunded to a card.
- The same 30 days from delivery
- Credit for what you paid for the item
- Use it on anything in the store, whenever you want
- One store credit per order. Hair bought with credit can't be exchanged for credit again
Starting a return
How to send it back
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Step 1: Email us first
Email help@mayvenn.com with your order number and what you are sending back, so we know to expect it.
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Step 2: Pack it up
Pack the hair securely. For a full refund it needs to come back in its original condition.
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Step 3: Ship it with tracking
We can only process what arrives, and tracking is how you prove it did.
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Step 4: We check it and pay you back
Refunds and store credit are issued once the hair reaches us and has been checked.
Good to know
- You cover return shipping, for both refunds and exchanges.
- Use a service with tracking.
- Original shipping charges on your order are not refunded.
The cut-off
After 30 days
After 30 days from delivery the hair is yours and cannot be returned or exchanged. If something is wrong with an order, tell us inside the window and we will sort it out.
- Delivered Your 30 days start
- Day 30 Last day to send it back
- After day 30 The hair is yours
Orders placed before 31 August 2026
Mayvenn ran a clearance while we moved through the last of the previous catalog, and everything bought before 31 August 2026 was sold final sale. Those orders are not covered by the policy above. Orders placed from 31 August 2026 onward are.
Questions before you order
Ask first. We would rather help you get it right.
If you are unsure about a color, a length, a texture or a lace size, ask first. We would rather help you get it right than process a return.