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Help & guides
4.9 stars from 5,500+ reviews. Every order is covered by our 30-day guarantee.
The Mayvenn Guarantee
Buy the hair, look at it, install it. If it is not right, you have 30 days from delivery to send it back. Every product we sell is covered.
How the 30 days work
Two ways back
Both are covered for the same 30 days. The only question is whether the hair has been used.
Has the hair been installed, worn, cut or colored?
Back to your original payment method
It counts as untouched when
Missing any one of these? It is still returnable. It just comes back as store credit.
For what you paid, on anything in the store
Store credit applies if
Same 30 days from delivery. Use the credit on anything, whenever you want.
One store credit per order. Hair bought with store credit can't be exchanged for credit again.
The condition rules in full are on the returns and exchanges page.
Starting a return
Send your order number and what you are returning to help@mayvenn.com so we know it is coming.
Pack the hair securely. For a full refund it needs to arrive the way it left us: ties on, lace uncut.
Send it to the address below. You cover return shipping, and tracking is how you prove it arrived.
Once the hair reaches us and has been checked, we issue your refund or store credit.
Good to know
Bought during our clearance?
Orders placed before 31 August 2026 were sold final sale during our clearance and are not covered. Everything ordered from 31 August onward is.
On the day your order is delivered, not the day you placed it. Shipping time never eats into your window.
Yes. Installed or worn hair comes back for store credit for what you paid, as long as you send it back within 30 days of delivery. Hair you have not touched comes back for a full refund.
No. Store credit is a one-time exchange for each order. If you send back hair you have worn, we issue store credit once for that order. Hair you buy with that credit cannot be exchanged for store credit again after it has been installed or worn. If it arrives and you have not touched it, you can return it within 30 days in its original condition and we will put the credit back on your account.
Yes. Every product we sell is covered: bundles, closures, frontals, wigs, clip-ins, braiding hair and crochet hair. An unworn wig with its lace still uncut comes back for a full refund; a worn one comes back for store credit.
You do, for both refunds and store credit. Use a service with tracking. Original shipping charges on your order are not refunded.
A full refund goes back to your original payment method. It is issued once the hair reaches us and has been checked.
Before you buy
Ask us first. Tell us the look, your texture and the length you want. We would rather help you get it right the first time.
