Affiliate Welcome Kit

Return Exchange Policy

We offer 30-day refunds and exchanges on all of our products, except for sale items and custom/bespoke units. Sale items are final sale and not returnable. Custom and bespoke units are only eligible for exchange.

Exchange Policy:

Wear it, dye it, even cut it. If you’re not in love with your hair, we’ll exchange it within 30 days.

This means that even if your hair has been previously worn, installed, cut, colored, or styled, we will still exchange it for you!

Refund Policy:

If you are not completely satisfied with your purchase, we will refund your payment if the item is returned in its original condition within 30 days.

"Original condition" means that the item has not been altered, washed, or used in any way. Additionally, bundles must not be unraveled to be eligible for a full refund. Wigs, closures, and frontals must have the lace and any straps intact (the lace has not been cut or colored, and the straps have not been removed).

We recommend that you confirm that you have received the correct texture, length, and other features before unwrapping and installing your hair. This will help ensure that your purchase is eligible for a full refund if you decide to switch it up.

What is “Free Returns” Coverage?

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for FREE.

If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.

Contact our Customer Service team.

Shipping

All orders will ship out the same day if your order is placed before 9:30am PST.  If your order is placed after 9:30am PST, then your order will ship out the following business day.